Grey Lynn: 09 302 1294 · Les Mills: 09 354 3549

Customer service

Shipping, delivery, returns, and customer service info

Shopping online with Rubywaxx is easy! Here’s all the info you need to know:

Shipping and delivery

Rubywaxx ships products anywhere within New Zealand, at a flat rate of $8.

The goods will be sent from Rubywaxx in Auckland, and your order will be prepared for shipping within 24 to 48 hours. Please allow a further 1 to 2 days for courier delivery, and note that we can only delivery to street addresses; PO Box delivery is not possible.

Out of stock items

On rare occasions, we may be out of stock of an item you’ve ordered. Should that happen, we’ll be in touch to let you know. You’ll then have the option of waiting for new stock to arrive, or to receive a refund.


Please email us at for permission to return the goods you purchased from our website prior to returning the goods to us. Include details of the transaction and the reason why you wish to return the goods. We will then reply to you with permission and instructions for returning the goods should we choose to accept your request.

If you wish to return the goods in person to a Rubywaxx salon, you must bring with you the emailed permission to return the goods and a copy of the emailed order confirmation.

We will not refund purchases unless the goods are faulty, damaged, or incorrectly supplied. So please take care in choosing your products: if you need any help, our team is happy to help – simply contact your preferred salon.

If we have agreed to a refund, we will do so in the same way the purchase was paid for. Therefore if you have paid by credit card, the refund will be credited back to your card.

Faulty and damaged goods

If you need to return goods due to a manufacturer’s fault we will meet our obligations under the Consumer Guarantees Act. Faulty goods will be replaced or repaired in the first instance, or refunded if no replacement or suitable exchange is available. You need to notify us of any faults within 14 days of you receiving the goods.

Damaged goods

If your product has been damaged during delivery, you need to notify us of any issues within 14 days of you receiving the goods.

Please keep the packaging in which the product was delivered in case the courier company needs to inspect it, or if we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as soon as possible.

Incorrect items

If we have sent you the wrong item, we will arrange return of the incorrect goods and supply the correct goods in exchange provided the incorrect goods are received back by us in the same condition they were sent.

Please note that Rubywaxx only sells genuine products from long-standing industry suppliers in New Zealand. We do not sell parallel imports or imitation goods.

Prices and GST

All the prices are in New Zealand Dollars and include GST.

Prices are subject to change without notice, but are fixed once your order is confirmed.

Ecommerce payments can be made by credit or debit card only (Visa, Mastercard and American Express). If you wish to pay by cash or Eftpos, we’d be happy to serve you in person at one of our salons.

Are online payments secure?

Our online payment processor uses industry best-practice to ensure their payment gateway is secure.

You can read about this here. 

Do you need some help choosing products?

If you need any help choosing products, our friendly team is here to help you. Simply contact your favourite Rubywaxx salon to request help.

Click here to shop now at Rubywaxx online