General beauty clinic FAQs

Payments at Rubywaxx beauty clinics

We accept: Cash, EFTPOS and credit cards (Visa, MasterCard and American Express).

If you'd like to purchase gift vouchers for Rubywaxx beauty clinics in Auckland (either for a specific value or treatment), you can either pop in and see us or do it over the phone with your credit card. You can also buy gift vouchers online, and have them couriered either to yourself, or the lucky recipient.

Cancellation Policy

We realise that sometimes it’s necessary for you to change or cancel your appointment. Out of courtesy to our staff and other clients who are waiting for an appointment, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. We reserve the right to charge full price for no shows, cancellations and changes made with less than 24 hours’ notice.

Online Shop FAQs

Shipping and delivery

Rubywaxx can ship products anywhere within New Zealand, at a flat rate of $8.

The goods will be sent from Rubywaxx in Auckland, and your order will be prepared for shipping within 24 to 48 hours. Please allow a further 1 to 2 days for courier delivery, and note that we can only delivery to street addresses. We do not deliver to PO Boxes.

Prices and GST

All the prices are in New Zealand Dollars and include GST.

Prices are subject to change without notice, but are fixed once your order is confirmed.

Ecommerce payments can be made by credit or debit card only (Visa, MasterCard and American Express). If you wish to pay by cash or Eftpos, we’d be happy to serve you in person at one of our clinics.

Are online payments secure?

Yes, our online payment processor uses industry best practice to ensure their payment gateway is secure.

Can you help me select the right product for me from your online shop?

If you need any help choosing products, our friendly team is here to help you. Simply contact your favourite Rubywaxx beauty clinic to request help.

Out of stock items

On rare occasions, we may be out of stock of an item you’ve ordered. Should that happen, we’ll be in touch to let you know. You’ll then have the option of waiting for new stock to arrive, or to receive a refund.


Please email us at for permission to return the goods you purchased from our website prior to returning the goods to us.

Include details of the transaction and the reason why you wish to return the goods. We will then reply to you with permission and instructions for returning the goods should we choose to accept your request.

If you wish to return the goods in person to a Rubywaxx beauty clinic, you must bring with you the emailed permission to return the goods and a copy of the emailed order confirmation.

We will not refund purchases unless the goods are faulty, damaged or incorrectly supplied, so please take care in choosing your products. If you need any help, our team is happy to assist – simply contact your preferred clinic.

If we have agreed to a refund, we will do so in the same way the purchase was paid for.

Faulty or damaged goods

If you need to return goods due to a manufacturer’s fault we will meet our obligations under the Consumer Guarantees Act. Faulty goods will be replaced or repaired in the first instance, or refunded if no replacement or suitable exchange is available. You need to notify us of any faults within 14 days of receiving the goods.

If your product has been damaged during delivery, you need to notify us of any issues within 14 days of you receiving the goods. Please keep the packaging in which the product was delivered in case the courier company needs to inspect it, or if we request a photo to be sent. Please contact us for further instructions and we will do our best to resolve the problem as quickly as possible.

Incorrect items

If we have sent you the wrong item, we will arrange return of the incorrect goods and supply the correct goods in exchange, provided we receive the incorrect goods in the same condition they were sent.