Terms of service

Punctuality and  Courtesy

Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed.. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment. Please try to arrive 5 minutes prior to your treatment if it is your first appointment at the clinic.

Children

Children are always welcome in the salon but must be supervised at all times.

Hygiene

  Hygiene is of  the utmost importance and to achieve optimal cleanliness we ensure we clean and sterilise as necessary, all our tools & equipment .

Payment

Most credit and debit Cards are accepted with the exception of American Express. All prices include GST.

Personal Items

Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items. Where possible we will endeavour to let you know if you have left items in the Clinic .

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.

Online Bookings

If you make a booking with your credit card or bank card ( eg, a deposit is required to make your booking for some treatments) , you agree that if you cancel your reservation with less than 24 hours notice or if you fail to arrive by your agreed appointment time, you may forfeit your deposit . This is at the discretion of the service provider .

Purchase of Retail Products

Beauty products must be paid for in full at time of purchase or ordering. If you are not happy with your product then we have a ‘money back guarantee’ policy up to 7 days after purchase.

Mobile Phones

In the interest of comfort of all our clients trying to relax, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the clinic

.Prepaid  Treatments

All Prepaids have a validity of 12 months from date of purchase, unless otherwise stated. Due to courses being an upfront discounted rate they are non-refundable after a 14 day cool-down period.

IPL Hair removal & Skin Rejuvenation

The number of treatments required depends upon your skin, hair colouring, coarseness of the hair and density per treated area. The IPL hair removal system causes permanent reduction in the number of hairs growing in an area. Because hair grows in three phases, and each hair goes through these stages independently, it is almost impossible for one IPL treatment to permanently reduce all hair in a given area. Clinical studies, which have followed patients for one year after completing two treatments, have shown that reduction in hair growth was stable for the duration of that time. While individual results may vary, patients typically find that it takes 6 to 12 treatments to get the desired results. In the case of IPL hair removal on the face we can get rid of most growth but with up to 500 hair follicles per square cm on lip and chin, as you get rid of hairs there is no way you can't determine that hormones won't trigger hairs in previously dormant untreated or vellus hair follicles therefore it will be an ongoing maintenance programme.

Gift Vouchers

Gift Vouchers are non refundable and are valid for 12 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Your gift voucher number must be quoted at the time of booking and the voucher handed to the therapist at the start of your treatment. You are not under obligation to use the full value of your vouchers during one session. Gift Vouchers are non refundable.